Shipping policy

SHIPPING POLICY

 

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items.

 

PROCESSING TIME

As soon as we receive your order, we process your item in 2-3 business days, this

includes production time since most of the products are made to order.

 

Digital Delivery: All e-books and digital guides are delivered instantly via email to the address provided at checkout. No physical shipping is required for these items.

 

Physical Delivery: Apparel, blankets, and ritual tools are processed within 3-5 business days. Once shipped, you will receive a tracking number via email. Delivery times vary by location.

 

If your order hasn't arrived within 60 days of the date of original purchase, contact our

support team for a full refund on your purchase.

 

(This policy excludes errors made by customers when providing shipping details on

their order(s) or missed parcel deliveries).

 

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover

the return shipping cost and replace the item asap.

All returns must be in its original packaging and condition and also be made within 15 days

of the delivery date.

 

RETURNS AND EXCHANGE POLICY

For non defective items and items that are received in 100% condition, we charge a 30%

restocking fee. We will send you a return label as soon as we receive your request and as

soon as we receive the item you returned, we will process your refund minus the 30%

Restocking Fee.

 

All returns must be in its original packaging and condition and also be made within 15 days

of the delivery date.

 

The Secure Shift has the right to refuse returns that passed the 15 days

allowed time after delivery.

 

For additional help please contact us at: Monday-Friday 10am-6pm

 

Email Us at thesecureshifthelp@gmail.com